Theme 1 - Leadership
Negotiating
Negotiation is finding a way for all parties to gain something they value from the resolution of a position of conflict. You negotiate when you want to resolve something and both parties have something to gain from the interaction and exchange.
What Makes a Good Negotiator?
| Negotiating | Skill Abilities |
|---|---|
| High observational Skills | Listening Observing the actions of others Recording activities of others Dealing with a number of people at once Interpreting body language accurately ‘Reading’ the atmosphere |
| Planning and Organising | Clarifying what is expected from the negotiations Clarifying limitations of the negotiations |
| Moving Blockages | Choosing the appropriate tool, statement or action to move on Detecting when arguments are becoming circular and redirect Identifying barriers and addressing them |
| Developing Rapport and Empathy | Establishing and maintaining rapport Valuing and considering other points of view Appreciating the feelings of others Maintaining a clear view of what needs to be achieved |
| Maintaining a Flexible Attitude | Considering other viewpoints Considering other arguments Maintaining perspective on the bigger picture |
| Being Creative | Searching for other ways of seeing a problem and a solution Willing to try something different |
When negotiating, the art of communication becomes a critical skill.
For more information have a look at the communitybuilders website which offers a Negotiation Toolkit for community workers.
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